TRACKING YOUR ORDER HERE: Aftership tracking international
- I guarantee that all in stock items in my shop are shipped within max. 3 business days from received payment.
- Made to order items and all orders over 100$ will ship with signature on delivery!
- All CUSTOM/MADE-TO-ORDER items (for example all rings) will take a approx. 2-4 weeks production time from date of payment. If you need it sooner, please convo/contact me before ordering.
- Every piece from my jewelry line is made by my own two hands in my Enterprise AL, USA, CosmicDeva home studio!
- I make each Ring to order, by hand, by myself. While I make every effort to ship within the posted times on rare occasions my production times may run beyond the estimate. In the event that I am unable to ship within the estimated time I will contact you with a revised production time estimate.
- Please contact me BEFORE placing your handmade jewelry made to order purchase if you need your order sooner than the 3-4-week window. Choosing expedited shipping does NOT expedite the creation time. I do have rush options available depending on my current workload. But, rush processing is not always available, especially around the holidays. If you have a critical deadline that must be met (i.e. wedding date, birthday, anniversary, etc.)
- All CosmicDeva handmade jewelry purchases are carefully packaged in our kraft gift boxes, wrapped in tissue and ready for gift giving!
- Items are shipped out first class mail with tracking within the US and regular mail for international if no other options chosen
- If you want to buy INSURANCE on your shipment, please contact me BEFORE ORDERING for details on additional charges.
- orders over 100$ are shipped with signature on delivery!
- Items are shipped out first class mail with tracking within the US and regular mail for international unless you choose other options
INTERNATIONAL ORDERS - CUSTOM DUTIES/ IMPORT TAX AND/OR DUTIES RULES
- Buyer (Customer outside the USA) is responsible for VAT and customs import fees. It is your responsibility to know your countries import rules and regulations. This would include knowing whether or not you may need to pay for any applicable custom duty and/or import VAT that may be levied on your purchase once it reaches your country.
- The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped.
- Please be aware that you may have to pay customs fees and or duties, these fees are set by your government and are the responsibility of the buyer.
For international shipments, I do enclose a printed receipt with the package.
COSMICDEVA cannot control and is not responsible for any duties/taxes applied to your order/ package. You will be responsible for paying additional charges for customs clearance.
Customs policies vary widely from country to country; please contact your local customs office or postal service for further information. Note, in rare occasions custom agents may delay delivery of some packages.
- Any purchase/package that is refused acceptance upon arrival in your country due to the buyer not wanting to pay any import taxes/duties/VAT and or other fees and as a result the item gets returned back to the me, the buyer will be charged a 50% restocking fee when the item arrives back to me. The buyer will not receive a full refund, and the original shipping costs that the buyer paid at the time of purchase is also nonrefundable.
- For more information, please check with your country's Customs Department to determine what these additional charges (if any) will be.
If you are living in the UK it is VERY likely that you will have fees to pay, we cannot and will not reimburse you for these fees.
UK: It is illegal to ship jewelry from the US to the UK using USPS (United States Postal Service) so I have to use FEDEX OR UPS with additional shipping cost!!!!!
All International sales/purchase are Final!!
We don't ship to countries were tracking is not available.
Please allow 10-15 business days for delivery, but it can take up to 6-10 weeks for your item to arrive depending on the destination country, customs passage, and various other factors like weather, holidays, and postal strikes. Please be patient while your item is in transit.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.
We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer. If the package is returned, buyer accepts all costs incurred to reship as well as the cost of return postage fees for undeliverable packages sent via First Class, First Class International, Priority Mail International Flat Rate Envelopes and Small Flat Rate Priced Boxes or any other carrier. If the package becomes lost or damaged during its failed delivery attempt to the wrong address, the buyer accepts all responsibility.