Refund/Return Policy For CosmicDeva Handmade Jewelry Collections: "NATURAL CRYSTAL GEMSTONE NECKLACES, RINGS, BRONZE* SILVER* COPPER JEWELRY:
I design my pieces to be worn and loved. If you are not satisfied, I have not accomplished that. For any reasons, you are not satisfied with your JEWELRY order , please contact me then return the products within 10 days upon delivery in their original condition and packaging for refund, minus shipping cost.
- Items purchased outside of the United States are not eligible for returns due to customs issues.
- In case of returned of item that was shipped for free all shipping and handling charges will be deducted from credit.
- Shipping charges will be deducted from credit.
- Please do not return items without return authorization. Refunds do not include shipping charges in either direction nor are Customs fees refundable.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- IN REGARD TO RING SIZING : it is the buyer’s responsibility to provide an accurate ring size when purchasing rings. If you are unsure of your ring size, please have a jeweler measure your finger to determine your correct ring size (U.S. Standard).
Several types of goods are exempt from being returned.
- Because custom orders/ made to order items including rings in your size are unique (as they are made exclusively for you), there will be no cancellations, returns or refunds unless the product was damaged upon arrival. Please contact me if you have any questions.
- Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
- We also do not accept products that are intimate or sanitary goods, ear rings, hazardous materials, or flammable liquids or gases.
ADDITIONAL NON-RETURNABLE ITEMS:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Made-to-order items are not refundable.
**All made to order/custom transactions are final, please make sure you read all dimensions and information in the individual listing.**
To complete your return, we require a receipt or proof of purchase.
DAMAGED PRODUCT UPON ARRIVAL:
If package is shipped to Buyer and has been damaged during shipping, please contact me within 24 hours from delivery time by email.
You will receive full refund after insurance claim has cleared.
Pictures of a damaged product and damaged packaging are required within 48 hours of arrival for a refund, and so that I can FILE a complaint with USPS.
RETURN POLICY FOR Partner Program Items in the Collection THIS AND THAT:
- Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Our policy lasts 10 days. If 11 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Shipping charges will be deducted from credit.Please do not return items without return authorization. Refunds do not include shipping charges in either direction nor are Customs fees refundable.
Items returned without notice and Return Authorization Number will be refused.
Please return your item(s) in the same packaging sent. Delivery confirmation and insurance is recommended when mailing back to me. Buyer is also responsible for any return postage fee's.
- Please do not send your purchase back to the manufacturer. (if applicable)
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
ITEM NOT RECEIVED
If your tracking states your package has been 'delivered' but you do not have it, or if your tracking has stopped please notify your local post office immediately. CALL YOUR LOCAL POST OFFICE and inquire with your tracking number. It is likely your postal carrier will know where it was placed. The faster contact is made with them the more likely they are to find it.
We cannot be responsible for errors by your local postal carriers. Please inquire in your area.
Once a package has been marked delivered, it is considered delivered. Seller is not responsible for stolen packages.
Please check with others living in your home and nearby neighbors before assuming the package has been stolen. More often than not an item can be tracked down and found.
The USPS does not consider a package lost until 30 days have passed for U.S. buyers and 6 weeks for International buyers. If the amount of time stated above has passed and your package has been deemed lost by the USPS please contact us.
Refusing to accept a package, not claiming a package in person at the destination post office or failing to reschedule delivery with the destination post office constitutes an unclaimed package. Packages deemed undeliverable will NOT be refunded.
If the package is returned, buyer accepts all costs incurred to reship. If the package becomes lost or damaged during its failed delivery attempt to pick up the package at the buyers local post office, the buyer accepts full responsibility.
INCORRECT SHIPPING ADDRESS
Seller will not be responsible for packages sent to an incorrect address provided by the buyer. Packages deemed not deliverable due to an incorrect address will NOT be refunded.
If the package is returned, buyer accepts all costs incurred to reship as well as the cost of return postage fees for undeliverable packages sent via First Class, First Class International, Priority Mail International Flat Rate Envelopes and Small Flat Rate Priced Boxes or any other carrier. If the package becomes lost or damaged during its failed delivery attempt to the wrong address, the buyer accepts all responsibility.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace or refund items if they are defective or damaged upon arrival.
Buyer must contact Seller within 48 hours from delivery time by email/through the shop to let Seller know that item arrived damaged.
Pictures of a damaged product and damaged packaging are required One of a kind items can not be exchanged, but refunded. Unfortunately I do not have a supply of rings in every size and cannot offer exchanges.
If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
128 ROLLING PINES DR
ENTERPRISE 36330 Alabama USA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 128 ROLLING PINES DR ENTERPRISE Alabama US 36330
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.