RETURN -REFUND Policies

CosmicDeva Art Studio: Shop Policies

Jewelry Only: Returns for a full refund are accepted for Jewelry only within 10 days of delivery. Items must be unworn, unused, and in original packaging.
Exclusions: Laser woodwork, custom/personalized pieces, made-to-order items, digital downloads, pierced earrings (for health reasons), loose gemstones/crystals, and sale items are final sale.
Process: You must contact us at cosmicdevasATgmail.com for a Return Authorization Number before shipping. Returns without this will be refused.
Shipping Costs: The buyer is responsible for return shipping and insurance. Original shipping and insurance costs are non-refundable.
Restocking Fee: If your order included free shipping, a 20% restocking fee will be deducted from your refund to cover the original shipping loss.
Inspection: All returns are video-recorded during opening. Items must arrive in salable condition; damaged returns will not be refunded.

Standard Orders: We generally do not accept cancellations as we ship the same day. If a cancellation is granted before a shipping label is created, a 20% restocking fee applies (you receive an 80% refund).
Custom Orders: Cancellations are not accepted once work begins. If an exception is made, a fee of 30–80% will be retained based on production progress.

Reporting: Contact us within 24 hours of delivery.
Requirements: You must provide photos of the damaged item and all original packaging. Keep all materials until the insurance claim is settled.
Cooperation: For insured packages, the recipient must assist with the 3rd-party insurer's claim process (including signing an affidavit). Refunds are issued once the claim clears.
Handmade Nature: Slight variations and "imperfections" are characteristic of handmade art and are not considered defects.

Incorrect Address: We are not responsible for errors in the address provided by the buyer. No refunds are issued for undeliverable packages; the buyer pays all costs to reship.
Lost/Stolen Packages: Once a package is marked "Delivered" by the carrier, CosmicDeva is no longer responsible. Please contact your local post office or file a police report if theft is suspected.
International Orders: Buyers are responsible for all Customs, Duties, and VAT. If a package is refused due to fees and returned, a 50% restocking fee applies. All international sales are final.

Refunds: Due to their nature, digital items are non-refundable and cannot be cancelled.
Usage: You may use graphics for physical products or altered digital end-products. You may not resell, share, or redistribute the original files.

It is the buyer's responsibility to provide an accurate size (U.S. Standard). We recommend being sized by a professional jeweler before ordering. We do not offer exchanges for incorrect sizing.

Questions? Contact us at cosmicdevas@gmail.com prior to purchase. These terms are non-negotiable.